Shipping policy

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Shipping Policy – Prism Lume

At Prism Lume, we are committed to delivering your lighting products safely and efficiently. Please review our shipping policy below for details regarding processing times, shipping methods, and delivery expectations.

Order Processing

All orders are processed within 5–10 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During peak seasons or promotional periods, processing times may be slightly extended.

Shipping Times

Estimated delivery times may vary depending on your location:

United States: 5–10 business days
Canada: 7–14 business days
Europe: 7–15 business days
International Orders: 10–20 business days

Please note that delivery times are estimates and may be affected by customs delays, weather conditions, or carrier issues beyond our control.

Shipping Costs

We offer free standard shipping on selected orders and promotions.
Shipping fees for other orders are calculated at checkout based on destination and order size.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link so you can monitor your shipment in real time.

Damaged or Lost Packages

If your package arrives damaged or is lost during transit, please contact us within 7 days of delivery at:

Email: support@horizonfrontierllc@gmail.com

Include your order number and photos of any damaged items so our team can assist you as quickly as possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. Prism Lume is not responsible for delays or lost packages caused by incorrect or incomplete addresses.

Customs & Import Duties

For international orders, customs fees, taxes, or import duties may apply depending on your country’s regulations. These charges are the responsibility of the customer.

Delivery Delays

While we strive to ensure timely delivery, Prism Lume is not liable for delays caused by shipping carriers, customs processing, natural events, or unforeseen circumstances.